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  FAQ's​

WHAT ARE THE BENEFITS OF CHOOSING H2O ADVENTURES & MORE?

First and foremost, every event is led by an experienced guide. Second, all the planning is done for you. Third, we provide properly sized and fully sanitized gear for every adventure. As we like to say, book with us and it’s “show up and go.”

 

When planning each event, we prioritize your comfort and peace of mind. We closely monitor weather conditions, including marine forecasts for rain, wind, tides, water temperature, and water levels. In the rare case that conditions become unsafe, we may need to suspend or cancel the event. Because Mother Nature can be unpredictable, we always remain flexible, your safety is our top priority.

HOW TO MAKE A RESERVATION & PAYMENT?

You can request a reservation for yourself or your group anytime by:

    •    Filling out the form on our homepage

    •    Sending us a message via Facebook Messenger

    •    Calling or texting Ryn at (813) 784-3396

Please note: our events have limited availability and are filled on a first-come, first-served basis. If you’re interested in a public event but would like it to be private, please contact us directly to discuss options.

 

Reserving Through Social Media

Did you see an event on Facebook or Instagram that you’d like to join? Here’s how to secure your spot:

    1.    Go to our Facebook page, find the event, and mark yourself as “Going.”

    2.    Submit your payment (Square or Venmo) via the "Make a Payment" tab.

    3.    Complete your waiver and pre-ride checklist (found under the "Waiver & Checklist" tab on our website).

👉 To save time and reduce hand-to-hand contact, we strongly encourage completing and submitting your waiver(s) electronically before the day of your adventure.

 

Submitting Waivers & Checklists

You may return your completed forms in one of two ways

    •    Take clear photos of both sides and text them to Ryn at (813) 784-3396, or

    •     Scan both sides and email them back to us.

Your reservation will be confirmed once we receive your payment(s), waiver(s) and checklist(s).

WHAT ABOUT THE WEATHER?

We want every adventure to be both safe and enjoyable, which is why we have clear guidelines in place and closely monitor local weather, wind, water levels, and marine forecasts. Some activities require specific conditions, and if those conditions aren’t met, the activity may need to be canceled to ensure safety and provide the best possible experience.

    •    Wind: If winds are forecasted above 12 mph, all kayak rentals and related activities will be canceled.

    •    Severe weather: Activities will also be canceled in the event of lightning, tornado threats, hurricanes, torrential rain or flooding, fish die-offs, red-tide,

          agal blooms, or any other condition that may pose a risk.

 

Because Florida weather can vary block by block, we pay close attention to forecasts and conditions at your activity site. If your activity is canceled due to weather or nature-related conditions, we will gladly reschedule your adventure or issue a refund.

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Here are some additional links for you:

https://www.weather.gov/tbw/

https://www.ndbc.noaa.gov/data/Forecats/FZUS52.KTBW.html

https://myfwc.com/research/redtide/

https://waterdata.usgs.gov

DO YOU OFFER TRANSPORTATION TO/FROM THE EVENTS?

Unfortunately, at this time we do not offer transportation.

HOW TO PREPARE FOR AN ACTIVITY?

Before heading out, we recommend checking the weather and marine forecast and preparing with the following in mind: stay hydrated, bring food, and protect yourself from the elements with sunscreen, proper clothing, and gear.

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What to Bring

    •    Clothing & Footwear: Wear sun-protective clothing (long-sleeve shirt/pants, wetsuit, hat, sunglasses). Closed-toe shoes are required since we may walk on uneven surfaces such as sand, oyster beds, rocks, or gravel.

    •    Hydration & Snacks: Pack water, soft drinks, and snacks in a small personal cooler.

    •    Dry Bag Essentials: Sunscreen, phone, and any items you want to keep dry.

    •    Change of Clothes: Leave a set in your vehicle for after the activity.

    •    Permits & Licenses: i.e.  Fossil Hunting → Fossil Permit*  & Scalloping/Fishing** → Saltwater Fishing License

    •    Optional Gear: Snorkel mask, fins, and snorkel for scalloping trips.

          * Required for fossil hunting

        ** Required for scalloping events

 

What NOT to Bring

For everyone’s safety, please leave the following at home:

    •    Alcohol or drugs

    •    Glass containers

    •    Pets

 

Waivers & Requirements

    •    Each participant must complete and sign our waiver and pre-ride checklist before the activity.

    •    Completed forms can be submitted by email (h2oadventuresandmore@outlook.com) or by texting photos of each page to (813) 784-3396.

    •    Spouses may not sign for one another. If signing under Power of Attorney, you must present valid documentation.

    •    Refusal to sign the waiver means refusal of participation.

    •    H2O Adventures & More reserves the right to refuse service to anyone not dressed safely, unable to operate a kayak, or otherwise unable to safely participate.

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WHAT CAN I EXPECT WHEN I ARRIVE TO AN ACTIVITY?

  • Take a personal inventory of your belongings and secure your vehicle.

  • If you were not able to complete the waiver and pre-ride checklist prior to arriving at the activity, the guide will hand you a clipboard with the waiver. Please move away from the boat ramp and/or launching area in order to complete the forms.

  • The guide will usually unload/ load kayaks and gear but if help is needed, they will direct you as to how you may assist them.

  • Before launching, the guide will conduct a briefing about what to expect, point out any areas of concern, review paddling techniques and ensure all participants have properly sized gear. 

WHAT CAN I EXPECT DURING AN ACTIVITY?

 As you paddle or hike, remember to relax, take in the sights, and enjoy yourself.

 

Private Property & Stopping

Please do not stop at houses, docks, or other private property along rivers and coastal waterways. Restrooms and facilities are only available at public parks, beaches, or boat ramps. 

  • In lower water, sandbars and beaches may be available for breaks.

  • In higher water, stopping options will be limited.

  • If water levels are too low, you may need to briefly exit your kayak to lift or float it into deeper water. Never drag kayaks over gravel, oyster beds, or concrete.

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Wildlife Awareness

Florida is home to incredible wildlife—you’re paddling in their habitat. Please:

  • Respect all animals and do not feed them.

  • Expect different wildlife depending on location:

  • Saltwater: manatees, dolphins, sharks, stingrays, fish, and seabirds

  • Freshwater: manatees, alligators, snakes, fish, and birds. Remember: alligators may be visible or hidden. If you see baby gators, stay away, mama is close.

  • Observe wildlife from a distance so they do not feel threatened.

  • If you wade in the water, stick to shallow areas where you can see the bottom.

 

Safety & Hazards

  • Avoid rope swings and bridges—water levels may be too shallow, there could be hidden hazards, or the structures may be on private property.

  • If you need help getting in or out of your kayak, ask your guide.

  • All outdoor and water activities involve inherent risks. Please use caution and common sense.

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Time & Pacing

Be mindful of paddling time: it usually takes about 1.5 times longer to paddle upriver than it does to go downstream.

 

Trash & Stewardship

Please ensure that all trash returns to land with you. Your guide will provide buckets or bags for your trash, as well as for any litter you’d like to help remove from the waterway.

 

Compliance

Rules and restrictions are in place for your safety, the safety of others and your guide, and to protect our equipment. Please follow them at all times.

WHAT CAN I EXPECT AFTER THE ACTIVITY?

  • Please be sure to gather all of your belongings when exiting the kayak, as we are not responsible for personal items left behind.

  • Once you’re out of the water, kindly move your belongings away from the boat ramp or launch area so it remains clear for others arriving or departing.

  • Gratuity is not included but always appreciated. If you’d like to let your guide know you had a great time, tips may be given directly—or for convenience, you can use our online tip jar via Square or Venmo.

  • Thank you for joining us—drive safely, and we look forward to adventuring with you again soon!

WHAT IS YOUR CANCELLATION & REFUND POLICY?

Weather & Safety

  • For your protection, we reserve the right to cancel any activity due to inclement weather or hazardous conditions.

  • If your activity is cancelled for these reasons, you will receive either a rescheduled date or a full refund.

  • Your safety is always our top priority.

 

If We Cancel

  •  If H2O Adventures & More cancels your activity for any reason, you will receive a full refund.

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If You Cancel, No-Show, or Are Late

  •   Weekends & Holidays: Cancel at least 7 days prior to receive a full refund (minus a $5 transaction fee).

  •   Reservations made less than 24 hours before a weekend or holiday activity are not eligible for refunds.

  •   Weekdays (Non-Holiday): Cancel at least 48 hours prior to receive a full refund (minus a $5 transaction fee).

  •   No-Show: If you do not show up for your reservation, there is no refund.

  •   Running Late:

  •   If you contact us on the day of your activity to advise you are late, we may restructure your participation and/or shorten your time.

  •   If you do not communicate and arrive more than 10 minutes late, your activity will be cancelled with no refund.

 

Behavior & Safety Restrictions

  •  If any participant arrives under the influence of drugs or alcohol, or behaves in a belligerent, unsafe, or argumentative manner, H2O Adventures & Mor reserves the right to refuse participation. No refund will be given.

  •  Please consider your own age, physical ability, and mental health before booking. If we determine that a participant’s condition or behavior could endanger  themselves, others, our guide, or our equipment/property, we reserve the right to refuse service without refund.

 

Ending or Abandoning an Activity

  •   If you or a member of your group chooses to end an activity early (absent conditions caused by nature), no refund will be given.

  •   If you abandon or willingly end an activity in a way that disrupts others, you agree to be held financially responsible. A minimum $250 non-refundable charge will apply, in addition to any other applicable fees.

 miscellaneous information

  • We enjoy having children under 18 participate in our adventures but they must be accompanied by a parent or legal guardian over the age of 18.

  • We have a fleet of sit on top user friendly kayaks ranging from 6 ft to almost 14 ft long, which seat one, two or three people. Our equipment is well-maintained and all kayaks, paddles, paddle leashes, seats, lifejacket's and other equipment are sanitized after each use.

  •  Before any adventure we will provide general safety information and tips as to how best to manage the kayak and/or equipment so you are comfortable before setting out. When utilizing our kayaks and equipment you must adhere to the following rules, guidelines, and restrictions as outlined above and below.

  • Waivers must be signed by everyone planning to utilize our equipment.

  •  Lifejacket's shall be worn at all times while paddling.

  • For safety reasons, each kayak is to be used by one person, with the exception of children under 5, who may be unable to paddle on their own or when using a tandem kayak. This is based on compliance with maximum weight limitations per kayak specifications.

  • Damage to any rental gear (kayak, seat, paddle, paddle leash, lifejacket, as well as, any equipment specific to nighttime navigation, scalloping and fossil hunting) due to the misuse of and/or exceeding product specifications will be at the expense of the participant.

  • Remember to use common sense when utilizing our kayaks and equipment as you are responsible for them while they are in your possession.

LOOKING FOR A UNIQUE GIFT?

We offer gift certificates but call them "Paddle Bucks". They are sold in any denomination, may be redeemed for any rental and/or activity, are valid for one (1) year from the date of issue, are non-transferrable, have no cash value, may not be sold and will not be replaced if lost or stolen. Reservations are always required, so please contact us at (813) 784-3396 or email us at H2Oadventuresandmore@outlook.com. If a reservation is made using Paddle Bucks but you do not show up your Paddle Bucks will be considered "redeemed"and will no longer be valid. 

 

We also offer several unique merchandise options as listed in our online store. Check it out! 

 

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